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Privacy Policy for Malaysia Account Holders

We set out how juta1 handles account details, device logs, cookies and payment references before you open an account, so you know what we keep and why.

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juta1 Privacy Policy for Malaysia Account Holders
REQUEST CHANNELS

Where to Send Privacy Requests

If you want to access, correct, or query the record we keep about you, send the request through the channels below.

Email support Send your privacy request by email if you need a copy of your data, a correction, or a question about a record. Add the account email and any reference number so we can locate the right file faster.
In-account message If you can still access your account, use the message form after login. That keeps the request tied to the correct profile and helps us answer with the exact record history that belongs to you.
Document check For changes to name, contact fields, or payment references, we may ask for a clear document copy before updating anything. This protects your record from unwanted changes and keeps our replies tied to verified details.
SECURITY PRACTICE

Cookies, Security and Retention

We handle privacy requests with the same care we use for account security. Cookies and session logs help us keep you signed in, remember your settings, and spot unusual access patterns, while…

Data capture

We keep the details you enter, plus device and session records that help us verify access, trace support cases, and match activity to the right account. We keep the fields that are needed, not more.

Cookies

Cookies store sign-in state, language choice, and page settings so your next visit starts in the right place. They also help us understand whether a request was sent from the same device that opened the account.

Account security

We may ask for an email check, a one-time code, or other proof before we share or update personal data. That step protects your profile from changes made by someone who should not have access.

Retention

We keep request logs, payment references, and support replies only for as long as the record has a clear purpose or a legal need. After that, we remove or archive it under our internal retention schedule.

Change requests

If your contact details, name, or wallet reference has changed, tell us exactly what needs updating. We will check the supporting proof, make the correction where allowed, and send you a short confirmation of the result.

Who to contact

Use our support channel for questions about access, correction, deletion where local law allows, or a copy of the records we hold. We will point you to the right next step without asking for extra steps you do not need.

Questions About Your Privacy Rights

These are the questions we hear most often when you want to understand your records, ask for a change, or ask why we hold a particular field. Every request is checked against the account it belongs to, and any action we take depends on local law where you are located. If we cannot complete part of a request, we will say why and tell you what we can do next.

When you open an account, we may collect the details you type in, plus device and session records. We use them to verify access, answer your request, and keep your profile tied to the right record.

Yes. Cookies help store language choice, sign-in state, and page settings. They also help us understand whether a request came from a device that has already been linked to your account.

Payment references help us match Touch 'n Go, GrabPay, Boost dan FPX activity to the correct account record when you ask about a transaction or need support. We keep only the reference data needed for that purpose.

Yes. Tell us what needs changing and send any proof we ask for. We will check the record, update the field where allowed, and confirm the result in the same support thread.

Retention depends on the record type and why we hold it. We keep support, audit, and legal records only as long as needed, then remove or archive them under our retention process.

Only staff or service partners who need the record to run the site, answer support, or meet legal duties can access it. We do not share it for unrelated use.

If local law limits a request, we will explain what is possible and what is not. Where local law permits, we will process access, correction, or deletion requests as stated in this policy.

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